First time? Use password ccs123 — you'll set your own.
Set a new password to continue
C
ReadyMode Dashboard
No data imported
Manager
📊
No report loaded
Import your ReadyMode agent report (CSV) to get started.
Export the agent report from ReadyMode as CSV, then drop it here. Aux times, call stats, dispositions and attendance all load automatically.
Historical Data Import
Upload ccs-historical-data.json to load past attendance and deductions for current agents, plus an archive of ex-staff records. Safe to run once; re-running overwrites the same days (no duplicates for attendance).
Add Agent
Toggle Access to enable/disable login. Reset → password back to ccs123 (forced change next login). Edit to change details, Remove to delete. New agents get password ccs123.
—
Currently AFK
00:00
Time Out
0
In Queue
Now AFK & Queue
AFK Usage Today
Recent AFK Events
Click a status, then click cells to apply:
Pending Approval
Import your HELPING_SHEET (.xlsx). Reads the eow tab, tallies each agent's Approved / Rejected / Canceled for the cycle, and feeds Approved count + approval rate into the Salary & KPI engine.
Shows bookings submitted on the selected day. Defaults to today and refreshes as new bookings come in. Use the date picker or Prev/Next to pull any past day.
Issue Warning / Deduction
1st violation this cycle = verbal warning (no money). 2nd onward = deduction. Resets each payroll cycle.
Pending Acknowledgment
All Records — this cycle
Pending Requests
Decided Requests — this cycle
Approving a request writes the matching status into the Attendance grid automatically (e.g. UPL → U, Sick → S). UPL approvals count toward the agent's UPL cap.