CCS ReadyMode Dashboard

CCS Workforce

No data imported Sheet sync: —

Manager

📊

No report loaded

Import your ReadyMode agent report (CSV) to get started.

Export the agent report from ReadyMode as CSV, then drop it here. Aux times, call stats, dispositions and attendance all load automatically.

Historical Data Import

Upload ccs-historical-data.json to load past attendance and deductions for current agents, plus an archive of ex-staff records. Safe to run once; re-running overwrites the same days (no duplicates for attendance).

Add Agent

Full name

Email (login)

Role

LOB / Team

Enable login immediately

Toggle Access to enable/disable login. Reset → password back to ccs123 (forced change next login). Edit to change details, Remove to delete. New agents get password ccs123.

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Currently AFK

00:00

Time Out

In Queue

Now AFK & Queue

AFK Usage Today

Recent AFK Events

Click any cell to set or change its status.

Pending Approval

Import your HELPING_SHEET (.xlsx). Reads the eow tab, tallies each agent's Approved / Rejected / Canceled for the cycle, and feeds Approved count + approval rate into the Salary & KPI engine.

Shows bookings submitted on the selected day. Defaults to today and refreshes as new bookings come in. Use the date picker or Prev/Next to pull any past day.

Issue Warning / Deduction

Agent

Violation

Lateness tier

Note (optional)

1st violation this cycle = verbal warning (no money). 2nd onward = deduction. Resets each payroll cycle.

Pending Acknowledgment

All Records — this cycle

Pending Requests

Decided Requests — this cycle

Approving a request writes the matching status into the Attendance grid automatically (e.g. UPL → U, Sick → S). UPL approvals count toward the agent's UPL cap.

🏆 Weekly Standings

Live — updates whenever the CCS Royale sheet is edited.

No report loaded

Historical Data Import

Add Agent

Now AFK & Queue

AFK Usage Today

Recent AFK Events

Pending Approval

Issue Warning / Deduction

Pending Acknowledgment

Pending Requests

🏆 Weekly Standings

📅 Today's Performance

AFK Controls

AFK — Live Floor